Shipping policy

Shipping Policy

Last updated: December 29, 2025

 

J&Y Store processes and ships orders using trusted third-party suppliers and fulfillment partners.

 

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

 

Shipping Time

 

Estimated delivery times vary depending on the product and destination:

• United States: 7–20 business days
• International: 10–30 business days

Delivery times are estimates and may vary due to carrier delays, customs, or high-demand periods.

 

Shipping Costs

 

Shipping costs are calculated at checkout and depend on the product and destination.

 

Tracking

 

Once your order ships, you will receive a confirmation email with tracking information (when available).

 

Delays

 

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.

 

Incorrect Address

 

Please ensure your shipping address is correct at checkout. J&Y Store is not responsible for orders delivered to incorrect addresses provided by the customer.

 

Lost or Damaged Packages

 

If your order arrives damaged or is lost in transit, contact us at jy.store.help@gmail.com within 7 days of delivery so we can assist you.